✨The deposit has not arrived?

1. Why does the withdrawal platform show that the withdrawal has been completed, but the tokens have not arrived? Since the blockchain transfer needs to be confirmed after a certain block, it will take some time, and the specific time will be determined by factors such as the transfer currency and the transfer network.

If TRC20 is selected, 30 network confirmations are required to complete the recharge operation. If you have not received the account after recharging, it may be that your transaction has not yet completed the network confirmation of the block transaction, please wait patiently. Or check the transaction completion status in your recharge record.

1. Currency or transfer network not yet supported by Recharge NOVOPUS GPT Please note that if your recharge address is wrong, or you choose to recharge encrypted assets on the main network that does not support this currency, you will not be able to retrieve your encrypted assets. Please be sure to verify your recharge information and operate with caution.

2. Please pay attention to the "minimum deposit amount". If the deposit amount is lower than the minimum deposit amount, your assets will be lost and cannot be retrieved.

3. Withdrawals to other exchanges are returned. Under certain circumstances, the withdrawal may be returned by the other exchange. If it is returned to the withdrawal address, it needs to be handled manually.

There is no fee for recharging cryptocurrency to NOVOPUS GPT, and the withdrawal network fee is usually charged by the party who initiates the withdrawal. Withdrawal fees will vary depending on the selected currency type and transfer network.

If you find that you have used the wrong blockchain network, or recharged a currency that does not support deposits and withdrawals and cannot receive your account, please fill out this form to apply for asset recovery. (Not all currencies and network recharge errors can be retrieved, please understand.)

Precautions: After providing complete proof information, we will contact you by email within 1-3 working days. It takes up to 10 working days to recover the assets (excluding holidays; the actual processing time depends on the recharge type and difficulty) Since the recovery of assets requires manual processing and payment of transfer fees on the chain, the handling fee is charged on a case-by-case basis, and Paiwang only charges the lowest cost fee, please understand! The recharge problem processing period is 1 month (calculated from the time generated on the blockchain)